The MAHALA Programme is powered by MAHALA Loyalty Programme (PTY) Ltd, Registration no: 2001/030145/07. MAHALA is an authorised financial services provider: FSP Number: 21961. For more information, phone 0860 MAHALA (62 42 52) or 084 196 FREE (37 33). MAHALA Programme is herein referred to as “MAHALA”.
The following terms and conditions are applicable regarding your loyalty membership:
1. MAHALA Membership:
1.1 Anyone can, upon application in the prescribed format and provided that the individual is 18 years or older, become a member of MAHALA.
1.2 MAHALA has the right to accept or refuse membership at its sole discretion.
1.3 MAHALA is open only to individuals of 18 years or older, who can form a legally binding contract. No legal entities may become members.
1.4 As soon as we have received and processed your membership successfully, we will deliver your MAHALA membership information to the specified delivery address on your application or that which was provided to MAHALA on your behalf and with your full consent and knowledge by the Distribution Agent and/or MAHALA.
1.5 Your details will be entered into our MAHALA database and utilized by MAHALA and its appointed Shops to maximize your benefits derived from your participation in MAHALA. This is including but not limited to marketing through newsletters, deals, SMS and social media etc.
1.6 Your MAHALA membership gives you access to deals that MAHALA has negotiated with a network of Shops and the benefits entail the following:
1.6.1 Discount: On-the-spot discount on your purchase, e.g. 10% discount on your purchase immediately.
1.6.2 Points: Member pays full transaction and the rebate is allocated in the form of points in the member’s e-Wallet – Balance (virtual money where 1 point equals 10c).
1.6.3 Coupons: Member receives RANDS OFF on selected items that are displayed on the MAHALA mobile platform (USSD, Mobi-site or App). The member will generate a Coupon Code and present at Point of Sale and the Shop will deduct the RAND value off your basket of goods.
1.6.4 Stamps: The member can collect stamps from selected Shops whereby they are required to collect a certain number of stamps in order to receive a freebie (free product that is determined by the Shop and will be displayed on the MAHALA mobile platform).
1.7 When the member signs up, the member is asked if they would like to receive promotional material from MAHALA related to the programme. When the member gives consent, MAHALA will communicate to the member via email, SMS, push notification and/or telephone calls. Should the member wish to unsubscribe from such communication, the member will have the following options to unsubscribe: Phone (0860 624252), WhatsApp (064 900 5976) and/or e-mail (www.mahalas.co.za).
1.8 MAHALA has negotiated a deal with a network of Shops, the member’s membership can only be used at these participating Shops and cannot be used as a credit or debit card.
1.9 The card is not transferable. You can only register in one name and have one membership.
1.10 MAHALA’s failure to enforce any of these terms and conditions shall not constitute a waiver of that or any other condition.
1.11 MAHALA’s terms and conditions are governed by and interpreted under the laws of South Africa.
1.12 MAHALA has personal indemnity & fidelity insurance to the value of R1 000 000 under policy number K/FIN/11/0693.
1.13 Members can view and/or update their member profile on the mobile platform (App or www.mahalas.co.za), E-mail (firstname.lastname@example.org) or on-line (www.mahalas.co.za), all channels will require the member to login or member identification through 3 security questions. Should any of your personal details change, please inform MAHALA as soon as possible through the provided channels.
1.14 In the event of the member status moving to inactive or unpaid, MAHALA will notify the member via SMS and the monthly MAHALA administration fee will be debited to their points account until such time as their point balance reaches zero. In this period the member may utilize their points in the normal fashion. Once the inactive / unpaid member’s point balance reaches zero, the member’s membership will be terminated from the programme automatically.
2. Use of the MAHALA Loyalty Card & MAHALA Benefit:
2.1 The MAHALA platform can be used through your membership card or your phone. You can access the benefits in the following ways:
2.1.1 Mobi site: www.mahalas.co.za (Members with smart phones or phones that can access the Internet to access the MAHALA mobile platform)
2.1.2 App: Google Play Store & iTunes (Members can download the Free App on their smart phone to access the MAHALA mobile platform, data costs may occur)
2.1.3 Membership Card: The Shop will capture the member’s transaction on behalf of the member (MAHALA RETAIL PORTAL). Limited access to deals.
2.2 Each member will receive a loyalty number (10-digit unique number) that will be printed on your membership card and/or sent to you via SMS/E-mail when you sign-up. If you have lost or have not received your loyalty number, please phone MAHALA on 0860 624252 or E-mail (email@example.com). The member cannot login or access any of the benefits without the loyalty number.
2.3 First time login: The first time a member logs in on the MAHALA mobile platform or on-line, the MAHALA username and password will always be the loyalty number provided by MAHALA. A pop-up notification will request the member to go to “PROFILE” and update their password. This notification will continue until the member updates their password in order to secure their membership, personal details and e-Wallet.
2.4 Each Shop will have clear instructions on how to access the deal, which is specified on each Shop Voucher under “HOW” displayed once the voucher is opened. If you are not sure how to access/use the voucher or when you are using only your membership card opposed to the mobile vouchers, please phone MAHALA on 0860 624252 for more information.
2.5 Some Points Shops require registration through the MAHALA Call Centre or the MAHALA Mobile Platform (Mobi & App). These Shops are listed specifically on the MAHALA website or list of these can be obtained by calling the MAHALA Call Centre (0860 624252). No points can be claimed if the member doesn’t follow the instructions as indicated per Shop.
2.6 MAHALA provides a member the option to record their discounts received at the selected Discount Shops. The member can only record their discount through the App or through www.mahalas.co.za. MAHALA cannot calculate the member’s total savings when the member doesn’t record it correctly and the final discount savings displayed under your “Balance” on the mobile platform will not be accurate.
3. Points/Points Accrual, Conversion & Redemption:
3.1 You will be rewarded with a point for approximately every R10 you spend however, points accumulation remains subject to each Shop’s rebate system & community programme structure.
3.2 Earnings under MAHALA are not transferable, cannot be ceded or assignable for any reason whatsoever.
3.3 Points accrued have no value outside of the MAHALA programme (e.g. MAHALA e-Wallet has no value within the Pick & Pay Smart Shopper or any other loyalty programme).
3.4 A maximum of 5 transactions are allowed at one (1) Shop within 24-hour period.
3.5 Points transactions above R500 may need to be verified by MAHALA and you will be requested to upload your till slip (on the mobile platform). Failure to present your membership card / voucher during the transaction will inevitably result in failure to earn the points for the transaction because the points cannot be recorded and therefore points cannot be given. Each point is worth R0.10 (10 cents).
3.6 MAHALA is the loyalty platform that is implemented by the Shop owner to administrate their loyalty programme. The Shop provides the rebate/discount on their products or services as per a signed agreement between the Shop and MAHALA. MAHALA can carry no liability on the products or service rendered by the Shop or if the Shop fails to pay the negotiated rebate. MAHALA will notify you via SMS/E-mail and the unpaid points will be reversed accordingly. Should the member not be satisfied with the products or services rendered by the Shop, the member MUST raise his/her complaint with the Shop directly.
4. Stamps and Freebies:
4.1 Retail Stamps and Freebies:
4.1.1 Members can accumulate Stamps on selected products at specific Shops within the MAHALA network.
4.1.2 Each Stamp represents a transaction of a specific product at the contracted Shop and each transaction will be approved by the Shop Assistant on the MAHALA mobile platform.
4.1.3 When the member has collected the required number of stamps as agreed between MAHALA and the Shop, the member will have the option to exchange Stamps for free products (Freebies).
4.1.4 Each Freebie will have an expiration date and the member will have a specified time period to exchange the Stamps for a Freebie. This will be specified on the mobile platform.
4.1.5 The Shop can change the product or the Freebie at any point once expiration date is reached.
4.1.6 Each Freebie will require a Shop Assistant to approve the transaction whereby an OTP pin will be sent to the Shop Manager. The member will enter the OTP pin on their mobile voucher in order to receive his/her Freebie.
4.1.7 Stamps & Freebies have no value outside the MAHALA programme.
4.1.8 MAHALA cannot be held liable for the quality or the availability of a Freebie, only the Shop providing the Freebie can be held liable. Should the member not be satisfied with the products or services rendered by the Shop, the member MUST raise his/her complaint with the Shop directly.
4.1.9 Any disputes that may arise with regards to service delivery or product have to be resolved between the Shop and the member directly.
4.2 Status driven Stamps & Benefits:
4.2.1 Status driven Stamps only applies to specific Groups on the MAHALA platform and the following terms apply if this benefit is available to you.
4.2.2 Status Stamps are a behavioural measurement tool by which a Group incentivises their members and tracks their behaviour in accordance to the criteria as set out by them.
4.2.3 The Group will determine the following criteria and it will be stipulated on the MAHALA mobile platform where applicable:
220.127.116.11 Criteria by which behaviour is monitored;
18.104.22.168 The parameters driving the different status levels;
22.214.171.124 The benefits offered to the member on each status level;
126.96.36.199 Frequency of Status updates
188.8.131.52 Expiration of benefits
4.2.4 Your status can be viewed under your Profile on the MAHALA mobile platform where all the above criteria will be displayed, or the member can phone the Call Centre to enquire on 02860 624252.
4.2.5 MAHALA provides the tracking platform for Status Driven Stamps and Benefits for the Group. MAHALA cannot be held liable for any disputes that transpires from the relationship between a Group and its members with regards to the Status Stamps and Benefits.
5. Participating Shops:
5.1 MAHALA may add or remove Shops from MAHALA at any time, the updated list will always be available on the mobile platform or on MAHALA’s web site and /or can be obtained through MAHALA Call Centre on 0860 624252. It is the member’s responsibility to regularly check the web site / mobile platform for these changes.
5.2 In the event that a Shop is removed from MAHALA, the member will keep any/all benefits earned at the Shop prior to such removal becoming effective. MAHALA will announce such changes/removals on the MAHALA web site and the most updated Shops will always display on MAHALA’s mobile platform and web site.
5.3 MAHALA’s transaction types (points, discounts, coupons or stamps) from participating Shops, are not redeemable for cash.
5.4 All deals are subject to each Shop’s terms and conditions as published on MAHALA’s website and mobile platform. The member can also read the Shop’s Terms & Conditions that is available on their website.
5.5 MAHALA is not responsible for any incorrect or inaccurate information recorded or provided by any third party to the service offering.
5.6 MAHALA shall not be responsible for any failure of services by the contracted Shops for any cause beyond the control of MAHALA.
6. Mahala Competitions:
6.1 The Competition is open to all residents of South Africa aged 18 years and older. The Competition is not available to employees of Mahala and their close relatives or anyone otherwise connected with the organisation or judging of the Competition. or required actions to enter the Competition will be set-out in each Competition that is communicated to the member.
6.2 By entering the Competition, an entrant is indicating his/her agreement to be bound by MAHALA and third-party terms and conditions.
6.3 Depending on the Competition, a member’s entry can result to multiple entries or just one entry. This will be specified per Competition.
6.4 Closing date for entry will be stipulated on the relevant Competition. After this date no further entries to the Competition will be permitted.
6.5 MAHALA takes no responsibility for entries not received, for whatever reason.
6.6 MAHALA will define how a member can enter the Competition and it will be hosted through the following channels: website (www.mahala.co.za), MAHALA mobi site (www.mahala.mobi ), the App or on our social media channels (Facebook, Instagram and Twitter).
6.7 MAHALA reserves the right to cancel or amend the Competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the Competition will be notified to entrants as soon as possible.
6.8 MAHALA is not responsible for any inaccurate details supplied by the entrant.
6.9 Winners will be announced via MAHALA social media, E-mail and/or per Telephone.
6.10 MAHALA’s decision in respect of the winners will be final and no correspondence with entrants will be entered into.
6.11 MAHALA and non-MAHALA members are eligible to enter MAHALA Competitions and the rules for entry will be displayed with each Competition.
6.12 Competitions are in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to MAHALA Loyalty Programme and not to any other party.
6.13 MAHALA can use the prize winner(s) identity and/or photo for promotional and marketing purposes unless otherwise specified by the winner(s) (this will be confirmed when MAHALA notifies the winner(s). All relevant terms and conditions relating to external parties are available on www.mahalas.co.za
7. MAHALA WINTER COMPETITION June – August 2021
7.1 Definitions: unless the context provides otherwise, the words and expressions set out below will have the following meanings and cognate expressions shall have corresponding meanings:
7.1.1 “Competition” means the Winter Competition organised and promoted by Mahala to all members who like and share the social media pages; and SAVE the most throughout the month by using the Mahala Platform (www.mahala.mobi).
7.1.2 “Competition Period” means start date 1 June 2021 and end date 31 August 2021 at 23h59 of the closing date.
7.1.3 “Closing Date” is the 31 August 2021. No entries will be accepted after midnight on 31 August 2021.
7.1.4 “Participant” means a person who enters in and is eligible to win a Prize in the Competition.
7.1.5 “Promoter” means Mahala (Proprietary) Limited (Registration Number: 2001/030145/07) a company duly incorporated in accordance with the company laws of the Republic of South Africa.
7.2 By choosing to enter the Competition, the Participant agrees to be bound by the following terms and conditions, which the Participant acknowledges to have read and understood. This Competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.
7.3 In order to be eligible for Participation in this Competition an entrant must: be a natural person, over the age of 18 (eighteen years) who is either a South African citizen or permanent resident carrying a valid work permit Successfully enter the Competition in accordance with the entry mechanism set out in herein
7.4 The Participant must agree to permit the Promoter to collect his/her personal information for the purpose of the Competition and the Promoter’s product marketing and development. and undertake to abide by these Rules.
7.5 Multiple entries per person will be permitted (multiple vouchers / transaction types).
7.6 There is no entry fee to participate in the Competition.
7.7 The Promoter reserves the right, at any time, to verify the validity of a Participant (including but not limited to a participant’s identity and age) and to reject any Participant who has not complied with these terms and conditions.
7.8 Errors and omissions may be accepted at the Promoter’s sole discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
7.9 Directors, members, employees, agents of, or consultants to the Promoter and its subsidiaries, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this Competition, or if you are any of the aforementioned persons’ immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this Competition.
7.10 How to enter: The Participant must like and share the social media page(s) and record their savings on the relevant Shop Voucher on www.mahala.mobi. For Discount and Points Vouchers, simply complete the voucher, upload the till slip and submit your voucher. Coupons at Checkers and Dischem: an average will be applied, simply follow the process to enter the competition.
If you are not a registered member, you have to sign up (30 day free trial) and login to access your vouchers. First time users also qualify under this competition as a Participant and should use their loyalty number as their username and password when logging in.
7.11 The Prize
7.11.1 Weekly Prize (This runs from Monday to Sunday between 1 Jun and 31 Aug):
o Mahala will match the savings of the HIGHEST SAVER on the Mahala Platform every week with points in the Winner’s e-Wallet (e.g., you save 500 points in your e-Wallet, Mahala will reward you with 500 points. In other words, R50 savings = 500 points in your e-Wallet).
184.108.40.206 Points do not expire,
220.127.116.11 Points are not transferrable to another account and have to be used by the member.
18.104.22.168 Points can be redeemed through the Mahala mobile platform for:
22.214.171.124.1 Airtime/Checkers Vouchers under the e-Wallet menu
126.96.36.199.2 Any points retailers that we have on the platform.
188.8.131.52.3 Any product to the value of the points can be redeemed through our call centre e.g. Weekend away stay or bus tickets etc.
7.11.2 Monthly Prize:
184.108.40.206 Mahala will pay R1 000 cash to the HIGHEST SAVER on the Mahala Platform for the month.
7.11.3 BIG PRIZE: OVERALL WINNER
220.127.116.11 The overall winner of all 3 months (12 weeks) will win the following:
18.104.22.168.1 Return Intercape Bus ticket
22.214.171.124.2 Lounge Suite OR R5 000,00
126.96.36.199.3 1 year Subscription to Trigger Safety App
7.11.4 Weekly Scatter Prize (This runs from Monday to Sunday between 1 Jun and 31 Aug):
188.8.131.52 Mahala will choose a random member that has liked/followed our Social Media page (Facebook and Instagram) and shared the post.
184.108.40.206 R100 Airtime/ R150 Grocery voucher weekly prize to be given away.
7.12 The winner(s) will be notified directly via email or telephone (depending on the information provided) every Tuesday (weekly prizes) and the 2nd day of each month (monthly prizes) and the overall Winner on the 3rd of September.
7.13 Weekly prizes: points will be loaded in the winner’s e-Wallet on the Tuesday.
7.14 Monthly prizes: Cash will be transferred via EFT to the winner’s provided bank account. If Mahala cannot get hold of the winner, the points will be loaded in the winners e-Wallet.
7.15 Overall Winner: Prizes from various sponsors will be arranged by Mahala and sent to the winner (allow 30 days for distribution). If Mahala cannot get hold of the winner within 48 hours (6 September 2021), the second highest saver over the competition period will be selected as the Winner.
7.16 The Prize may not be swapped, transferred and are not redeemable for cash (unless it is a stipulated cash prize).
7.17 The Prize winner submit that all content shared with the Promoter may be used freely, without consultation on all platforms and may be amended in any way the Promoter sees fit.
7.18 PERSONAL INFORMATION is information relating to a Participant. Personal information includes a Participant’s identity number/passport number and contact details in accordance with the Protection of Personal Information Act (“POPI”).
7.19 By entering this Competition, a Participant agrees that the Promoter may use his/her personal information in connection with the Competition.
7.20 The Winner will be required to complete a declaration acknowledging receipt of the prize and that he/she is not connected to the Promoter as stipulated above.
7.21 By entering into the Competition, a Participant consents to the Promoter sending competition material during and after this Competition, in accordance with POPI.
7.22 Participants of this Competition are voluntarily providing their personal information as envisaged by POPI to the Promoter, its associated agencies and the third-party service providers running the Competition in conjunction with the Promoter.
7.23 By entering this competition, Participants authorize the Promoter to collect, store and use (not share unless legally required to do so) personal information as envisaged by POPI of Participants for communication or statistical purposes.
7.24 Participants are entitled to decline any marketing communication and inform the Promoter in writing should a Participant wish to be removed from all communication.
7.25 The Participant agrees that any video or photographs taken of them in relation to this Competition become the property of the Promoter to use in any marketing campaigns as the Promoter deems fit. The Participant shall have no claim for any compensation for use of the media footage.
7.26 By entry in this competition, all Participants consent to having their data captured on the Promoters’ system. The Participant agrees that any video or photographs taken of them in relation to this Competition become the property of the Promoter to use in any marketing campaigns as the Promoter deems fit. The Participant shall have no claim for any compensation for use of the media footage.
7.27 By participating in this Competition, a Participant agrees to all the Competition Rules set out above, without exception.
7.28 The Promoter and/or Participating Store/s will not use any Participant’s personal information in any way which breaks the law and Premier undertakes to keep all personal information of Participants secure and for as long as the law requires
7.29 In the event of any act of God, strike, war, warlike operation, rebellion, riot, civil commotion, lockout, combination of workmen, interference of trade unions, suspension of labour, fire, accident, or (without regard to the foregoing enumeration) of any circumstances arising or action taken beyond or outside the reasonable control of the Promoter preventing them from the performance of any obligation to a Participant (any such event hereinafter called “Force Majeure”) then the Promoter shall be relieved of all such obligations to the Participant during the period that such Force Majeure continues and shall not be liable for any delay or failure in the performance of any obligations or loss or damage which the Participant may suffer due to or resulting from the Force Majeure.
7.30 The Promoter may in its sole and absolute discretion amend these terms and conditions at any time, by publishing the revised terms and conditions on the MAHALA website (https://www.mahalas.co.za/).
7.31 The Promoter reserves the right to amend, modify, cancel or withdraw any aspect of this Competition in its sole discretion at any time without prior notice or liability.
7.32 The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party.
7.33 The Promoter, its employees, officers, directors, agents and associates and the Participating Stores, their employees, officers, directors, agents and associates (the “Indemnified Parties’’) shall not be liable for and the Participants hereby indemnify and hold the Indemnified Parties harmless from any claim, liability, cost, damage, expense or penalty suffered in whole or part, directly or indirectly or incurred by any person as a result of participating in the Competition.
7.34 The laws of the Republic of South Africa govern this Competition. If any provision or part of these Competition Rules is deemed void or otherwise unenforceable in law, then that provision or part shall be deemed excluded and the remainder of these Competition Rules shall remain in force.
7.35 Any violation of these Competition Rules will result in the immediate disqualification of the transgressing Participant from the Competition.
7.36 In the event of a dispute regarding any aspect of the Competition and/or these terms and conditions, the Promoter’s decision will be binding and final and no correspondence will be entered into.
7.37 In the event of a dispute regarding a winner chosen in accordance as above, the decision of an independent admitted attorney duly appointed by the Promoter will be final and binding and no other correspondence will be entered into.
7.38 All enquiries regarding the Competition should be sent to the Promoter at firstname.lastname@example.org or 081 487 2073 (WhatsApp or after hours)
7.39 Terms and Conditions will be obtained/accessed by potential entrants via the MAHALA website (https://www.mahalas.co.za/).
MAHALA RESERVES THE RIGHT TO DISCONTINUE THE MEMBERSHIP OF ANY MEMBER WHO USES THE PROGRAMME IN A MANNER INCONSISTENT WITH THESE TERMS AND CONDITIONS OR ANY SOUTH AFRICAN LAWS